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Help & FAQs
To Contact Customer Service
By Email Please use our Contact Us form to email customer service. The customer service team is available Monday through Friday from 8am to 5pm CT. By Phone Our customer service team is available Monday through Friday from 8am to 5pm CT at 1-800-258-0929. By Mail F+W Publication Products 700 E. State Street Iola, WI 54990 |
Refunds and Exchanges
Ordering and Customer Service
Sales Tax
Online Customer Rewards Program
Refunds and Exchanges
What is your return and/or exchange policy?
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any merchandise for a refund, credit or exchange (minus shipping and handling). Merchandise returned must be in its original condition and not damaged or altered in any way. CD or DVDs must be unopened and still in their plastic wrap. Please note that digital content purchased and/or downloaded from this store is not returnable. If you experience technical problems accessing a download or using the item you purchased, we are happy to help you troubleshoot the problem.
Returns should be directed to
F+W Media - Consumer Books
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014
What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?
Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.
Ordering and Customer Service
How can I check the status of my order?
Our customer service team is available Monday through Friday from 8am to 5pm central time at 1-800-258-0929 within the U.S. and at 715-445-2214 outside of the U.S.
What payment options do you accept?
SayItWithBooks.com accepts MasterCard, Visa, American Express and Discover/Novus.
May I mail my order with any other form of payment?
Yes. Simply print out your shopping cart just prior to the final step of order completion, so that your full order, along with your name, address and phone number are visible and mail it to us with your check or money order. Please send the order to:
F+W Publication Products
700 E. State Street
Iola, WI 54990
Sales Tax
Will sales tax be applied to my order?
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Click here to read our Sales Tax Summary.
Online Customer Rewards Program
Save on every order through the Online Customer Rewards Program. Click here to learn more.
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